ProxyPacket/Help Center
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Six tracks cover everything from your first login to your trickiest timeout.
Featured setup guides
Step-by-step walkthroughs for the tools people connect most often.
Guides for your favorite tools
Don't see your tool? Ask us to write a guide. Product names belong to their owners and do not imply partnership or endorsement.
Common issues, fixed fast
The errors that show up most in support tickets, with the fix right inside.
Error407 Proxy Authentication Required
- Copy your connection string fresh from the dashboard — don't retype it.
- Check that your package still has traffic remaining.
- Regenerate your password if it may have been shared or leaked.
ErrorConnection timed out
- Confirm the gateway host and port match the protocol you selected.
- Check your firewall or VPN isn't blocking outbound proxy traffic.
- Try a different country to rule out a local network issue.
ErrorIP not rotating as expected
- Make sure your session type is set to "rotating", not "sticky".
- Remove any fixed session ID from your username segment.
- Some tools cache connections — disable keep-alive to force a new IP per request.
ErrorTarget site blocking requests
- Slow down your request rate and add random delays between calls.
- Switch to rotating sessions so no single IP sends too many requests.
- Match request headers to a real browser, including User-Agent.
Frequently asked questions
Short answers to the questions our support inbox sees most.
Still stuck?
Our support team is made up of people who actually run proxies, not a script. Reach out and we'll help you get connected.